Final Sale
Except where mandatory consumer law applies, we do not accept returns or exchanges for change of mind, preference, fit, or natural variations in pearls and stones. Please review the product details before placing your order.
Damaged or Incorrect Orders
If an item arrives damaged, defective, or different from what you ordered, contact us with your order number and clear photos. We will arrange a replacement. If a replacement is unavailable, we will provide an appropriate alternative or refund.
Your Statutory Rights
This policy does not limit rights provided by applicable law. Eligible customers in the European Union may have a 14-day statutory right of withdrawal for online purchases. Personalized or made-to-order pieces and other legally excluded goods are not eligible where the law permits.